Frequently Asked Questions
Clear answers to all your questions about ReconHub's innovative reconciliation solutions.
General Information
What is ReconHub?
ReconHub has many features that make it easy to manage payment reconciliation. It automatically matches payments across different cash registers, payment processors, and bank records, so businesses don't have to do this manually. With real-time transaction processing, businesses can quickly find and fix problems. ReconHub uses smart algorithms to match transactions accurately, reducing mistakes and making financial information clearer.
ReconHub also connects easily with existing ERP systems, accounting tools, and payment platforms, creating a smooth reconciliation process. Its reporting and analytics tools give detailed insights into payment trends, transaction issues, and system performance, helping businesses make better decisions. ReconHub is designed to grow with businesses, whether they are medium-sized or large, and can handle complex payment systems and high transaction volumes. With ReconHub, businesses can focus on growing while making sure their financial processes are simple and efficient.
What is Payment Reconciliation?
Payment reconciliation is the process of comparing financial data from various sources such as cash registers, payment service providers, and bank statements to ensure that all transactions are accurately recorded, posted, and match. The goal is to identify and correct discrepancies like missing payments or duplicate entries to ensure complete transparency and accuracy in a company's finances.
You can find a detailed explanation on the page 'What is Payment Reconciliation?'.
Who Can Benefit from ReconHub?
ReconHub helps organizations streamline reconciliation for high volumes of payment transactions. It’s ideal for businesses with complex payment systems, multiple processors, or fragmented financial systems. Whether you're a small business scaling up or a large enterprise optimizing processes, ReconHub provides a tailored solution to save time, reduce errors, and boost efficiency.
How Does ReconHub Improve Reconciliation Processes?
ReconHub transforms the reconciliation process by automating and simplifying it, which decreases manual labor and reduces errors. Here's how it improves reconciliation workflows:
- Automation: Eliminates manual matching by automatically reconciling transactions across payment processors, cash registers, and bank statements.
- Error Reduction: Reduces human error by ensuring accurate data matching and highlighting inconsistencies instantly.
- Multi-System Integration: Seamlessly integrates with various payment systems, cash registers, and ERP tools for a unified workflow.
- Scalability: Handles high transaction volumes effortlessly, making it suitable for businesses of all sizes and industries.
With ReconHub, reconciliation becomes faster, more accurate, and less resource-intensive, allowing businesses to focus on growth rather than administrative bottlenecks.
For Which Business Sizes Is ReconHub Suitable?
ReconHub is made for medium and large businesses that have complicated needs for keeping track of their payments. It's best for companies that deal with a lot of payments, use many different systems, or have lots of cash registers. ReconHub can also help small businesses if they deal with a lot of daily payments or use different types of payment systems. If your business has trouble managing payments because of the complexity or size, ReconHub can help make these processes easier and faster.
What Industries Does ReconHub Support?
ReconHub primarily supports industries with high volumes of payment transactions and diverse payment systems, such as:
- Retail
- Online Sales Channels
- Petrol & EV Charging Stations
- Entertainment & Leisure
- Quick Service Restaurants
- Fashion & Apparel
- Hospitality
In addition to these, ReconHub is versatile and can assist businesses in other industries that manage complex payment ecosystems, multiple payment processors, and numerous cash register systems. Our platform is designed to streamline and simplify payment reconciliation for any organization dealing with large transaction volumes and diverse payment methods.
Where in the Cloud Is Reconhub Hosted?
ReconHub is hosted in Switzerland. This hosting choice aligns with stringent data protection standards, providing you with confidence in the security and privacy of your information.
Features and Functionality
What Are the Key Features of ReconHub?
ReconHub has many features that make it easier for businesses to manage their payment reconciliation. Here are the main features:
- Automated Reconciliation: Matches transactions from payment processors, cash registers, and bank records automatically, reducing manual work.
- Multi-System Integration: Works well with popular ERP systems like SAP, Microsoft Dynamics, and Sage, and can also adapt to custom systems.
- Simplify Closing Process: Provides detailed insights, matches transactions, and helps handle any issues that come up.
- Reporting and Analytics: Offers detailed reports on how well reconciliation is working, payment trends, and issues, helping businesses make smart decisions.
- Scalability: Can handle large amounts of transactions, making it great for medium and large businesses.
- Secure and Compliant: Keeps data safe with strong encryption and follows important regulations like GDPR.
These features make ReconHub a strong solution for businesses that want to automate and improve their reconciliation processes.
Can ReconHub Handle Multiple Payment Methods and Payment Processors?
Yes, ReconHub is specifically designed to handle multiple payment methods and integrate with a wide variety of payment processors. Whether your business processes payments through credit cards, mobile wallets, bank transfers, delivery services, marketplaces, or other methods, ReconHub consolidates and reconciles all transactions in one platform.
Our system supports integration with diverse payment processors and gateways, ensuring seamless data flow from multiple sources. Additionally, ReconHub's flexible and customizable setup allows it to adapt to complex payment ecosystems, making it an ideal solution for businesses managing high transaction volumes and diverse payment options. This versatility ensures accurate and efficient reconciliation across all payment types and processors, saving time and reducing errors.
Are There Customization Options for Different Business Needs?
Yes, ReconHub offers extensive customization options to meet the unique needs of different businesses. From tailored reconciliation workflows to adaptable integration setups, the platform can be configured to handle your specific payment systems, transaction types, and reporting requirements.
Key customization features include:
- Matching Configuration: Reconcile transactions and/or settlements by creating rules that match your business processes, ensuring a smooth reconciliation process.
- Integration Flexibility: Connect ReconHub to your existing ERP systems, payment processors, and cash register systems, with options for generic integrations to support custom systems.
- Scalability: Adjust settings to accommodate business growth, transaction volume changes, or new payment methods.
ReconHub’s flexibility ensures that it adapts to your operations, providing an efficient and personalized reconciliation experience for businesses of any size or complexity.
Will I Be Able to Migrate from Standard to Enterprise Easily?
Onboarding and Support
How Easy Is It to Set Up ReconHub?
Setting up ReconHub is a collaborative and efficient process, handled as a project where our team works closely with your business to ensure a tailored and seamless implementation. The setup involves integrating ReconHub with your existing systems, such as ERP tools, payment processors, cash register systems, and banks with a focus on minimizing disruption to your daily operations. Our specialists guide you through each step, from configuring workflows to automating reconciliation rules. We ensure thorough testing and provide support, so everything runs smoothly before going live. This approach ensures ReconHub is set up effectively, giving you a scalable reconciliation solution.
Does ReconHub Integrate with Existing ERP Systems?
Yes, ReconHub integrates with many ERP systems like SAP, Sage, Abacus, Datev, and Microsoft Dynamics. This helps keep your data connected and improves reconciliation accuracy.
ReconHub also offers a generic integration option, allowing it to adapt to almost any system, including custom ERP solutions. By connecting ReconHub, you can automate data imports, reduce manual work, and streamline reconciliation.
Are Training Sessions Provided for Users?
Yes, ReconHub offers training sessions to help users understand how to use the platform. These sessions are customized for your business, giving hands-on help for setting up workflows, managing transactions, and solving issues.
Training is available when you first start using ReconHub and can also be scheduled later for refreshers or new team members. Our trainers make sure your team feels confident using the system and getting the most out of it. Whether your staff is good with technology or new to these tools, ReconHub’s training gives them the skills they need to succeed.
What Is the Typical Timeline for Onboarding?
Setting up ReconHub for your business typically takes between 1 to 4 months. This timeline can vary based on your specific needs and the complexity of your current systems.
What Kind of Support Is Available During Onboarding?
ReconHub offers support during onboarding to ensure a smooth implementation. Our experts work with your business to understand your needs and configure ReconHub, including system integration, data migration, and setting up automated workflows and booking rules.
We provide training sessions to help your team learn the platform. You'll also have access to support specialists to answer questions, troubleshoot, and guide you. Our goal is to make sure your team is confident in using ReconHub from day one.
Security and Pricing
Is ReconHub Secure and Compliant with Regulations?
ReconHub is designed with security and compliance in mind. It uses advanced encryption to protect data during transmission and storage. Hosted in Switzerland, ReconHub benefits from strict data protection standards for added security. ReconHub complies with financial and data regulations, including GDPR. Regular audits keep the platform up to date with regulatory changes. By using ReconHub, your business can manage reconciliation confidently, knowing data is protected and compliance standards are met.
Is There a Free Trial or Demo Available?
Yes, ReconHub offers personalized demos to show how our platform can help your financial operations. You can schedule a demo to see ReconHub's features in action and learn how it can fit your business needs.
To book your demo, visit our demo scheduling page and pick a date that works for you. Our team will walk you through ReconHub and answer any questions you have.
What Pricing Plans Are Available?
ReconHub offers tiered pricing plans for businesses of all sizes:
- Standard Plan: For businesses processing under 1 million transactions or generating less than 100 million CHF/EUR annually. This plan provides efficient payment reconciliation to help you track payments and close financials confidently.
- Enterprise Plan: For organizations handling over 1 million transactions or exceeding 100 million CHF/EUR annually. It offers comprehensive reconciliation, insights, transaction and bank matching, and exception handling to enhance compliance.
Both plans are monthly subscriptions with tiered per-transaction pricing.
Are There Any Additional Costs Beyond the Subscription Fee?
Yes, in addition to the monthly subscription fee, ReconHub offers extra services to help you get the most out of the platform. These services include:
- Onboarding Project: Help during the initial setup to make sure everything works well with your current systems.
- Ongoing Support: Access to our support team for any questions or issues that come up while using ReconHub.
These extra services are here to help you use ReconHub effectively and can be customized to fit your needs.
How Does ReconHub Protect My Data?
ReconHub prioritizes the security and privacy of your data through a comprehensive approach:
- ISO 27001 Certification: ReconHub is ISO 27001 certified, demonstrating our commitment to implementing reliable processes to safeguard your data.
- Advanced Encryption: We employ cutting-edge security measures, including transport encryption, to protect your financial information during transmission.
- Access Controls: Strict access controls ensure that only authorized personnel can access your data, maintaining confidentiality and integrity.
- Regular Security Audits: We conduct frequent internal and external security assessments to ensure our solution meets industry best practices and evolving regulatory requirements.
By adhering to these stringent security protocols, ReconHub ensures your data remains protected and confidential.