Quick Service Restaurants Case Study: Efficiency, Precision, and Automation in the Fast-Food Industry

The Customer

As a leading provider of fast-food restaurants, the customer operates numerous locations throughout the country. From sourcing ingredients to the presentation on the plate, they place great importance on quality. The company is also known for its commitment to sustainability, social responsibility, and diversity. Through local partnerships and consideration of community needs, the customer actively contributes to positively impacting the environment, society, and employees.

For decades, the customer has been synonymous with top-quality, diversity, and customer satisfaction. With an impressive number of restaurants in Germany, the customer significantly shapes the national culinary scene and sets high standards in terms of freshness, taste, and product safety.

The Challenge

The customer accepts a wide range of payment methods and providers, including American Express, GiroCard, Mastercard, and Visa. Additionally, delivery services like Uber Eats, Lieferando, and Wolt facilitate orders. This diversity results in numerous transaction sources and processes across various sales points, including traditional cash registers, self-service kiosks, and mobile apps. Cash payments also play an important role for the customer.

The complexity of this variety of sales points, payment methods, and payment processors poses a significant challenge for the customer's finance department. Manually reconciling these different transaction streams on a daily, weekly, and monthly basis requires considerable human resources and carries a high risk of human error. Inconsistencies and discrepancies between transaction data from various payment sources further complicate precise and efficient financial control.

The Solution

After recognizing the challenges in financial control, the company began evaluating potential solutions. Following a thorough analysis and review of various options, they chose ReconHub by Abrantix as the optimal solution for their needs.

ReconHub allowed the customer to replace the manual reconciliation of various payment methods and providers with a fully automated platform. By implementing ReconHub, they achieved a significant improvement in the efficiency and accuracy of financial reconciliation. The software enabled precise reconciliation of individual transactions across all sales points, leading to a considerable reduction in reconciliation errors and discrepancies.

The improvements following the implementation of ReconHub are evident. The processing time for reconciling cashless transactions was reduced from 50 to 20 hours per month, saving 60%. Similarly, the time required for reconciling delivery service transactions decreased by 35%. Even for already automated processes like cash transactions reconciliation, an additional three hours were saved during the month-end closing. In addition to these efficiency gains, the transparency of cash flows was significantly enhanced. Thanks to the daily reconciliation of all accounts, systematic errors are immediately identified and can be promptly corrected.

The Results

The implementation of ReconHub led to significant improvements in the company's accounting processes. These enhancements impacted operational efficiency and accuracy, as well as optimized personnel resources. The following outlines the specific benefits and improvements the customer experienced in their accounting:

The implementation of ReconHub proved to be a crucial step in successfully addressing the challenges of payment reconciliation while increasing the quality and accuracy of its financial data.